Adopting digitalisation to enhance productivity

Providing greater value to our patients, customers and partners around the world is the only way we can fulfil our promises. To this end, we are leveraging digitalisation to transform how we interact with them. Digital connectivity, artificial intelligence and mobile computing are not just buzzwords to us. They are tools to harness the capabilities of our entire ecosystem into a comprehensive value proposition for patients, partners and healthcare networks globally. With each step, we come closer to attaining our vision of being a digitalised organisation.

For example, our Vikreta Connect platform makes it easier to collaborate with our suppliers, and simplifies adjacent services like bill discounting. XCEED is our proprietary customer service platform that helps pharmaceutical companies manage business processes in real time.

We are already working on enhancing our product development, operations, people management and integrated business planning platforms with digital capabilities. Soon, we will be able to transform the human resources function into an Employee Lifecycle Management Platform. This, in turn, will break the boundaries between ‘experts’ and ‘employees’.

By 2023, we see ourselves transformed into a completely connected enterprise-one that sets the standards in productivity, and has productive relationships with patients, customers and stakeholders.

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